Returns

Inventory item returns are allowed up to 30 days from the date of shipment provided the item(s) are in new, unused, undamaged, re-saleable condition. Non-inventory items are non-returnable and non-cancellable.

Inventory Items -

* Inventory item returns are allowed up to 30 days from the date of shipment.
* Items must be in new, unused, undamaged, re-saleable condition.
* Item not in re-saleable condition will be returned to the customer at their expense.
* All items are subject to a restocking fee up to 25%. Items over 7 days will have a 25% restocking fee.
* Shipping costs to return items are at the expense of the customer.
* An RMA number must be obtained prior to returning an inventory item. This number must be printed clearly on the outside of the box. Items received without an RMA or boxes not clearly indicating the RMA number will be returned at the customers expense.
* Return Authorization numbers remain open for 15 days. If the item is not returned within 15 days, the customer must obtain a new RMA number if the item is still returnable.

Non Inventory and Electrical Items -

* Non-inventory items are non-returnable and non-cancellable.
* No returns are allowed on any electrical parts or special ordered parts.

Packages without RMA numbers cannot be processed and will be refused.

All returns must be accompanied with the invoice number, date purchased and RMA number supplied by Restaurant Equipment Parts (see below).

RMA numbers - We only use RMA - Return Authorization Numbers for returns. Before returning an item, make sure you request an RMA (Return Merchandise Authorization) by contact us page located at: Contact us or by calling us at  626-217-2787. If you do not receive an RMA number from us you may not be credited for your return. We recommend returning the merchandise via an insured carrier, as we are not responsible for lost returns. DO NOT include the original invoice in the box. DO include a detailed description on why you are returning the part(s).